Bank IVR Agents

This project proposed an AI-Powered Omnichannel Architecture to enhance PNC Bank's customer service experience.Predictive Intent Modeling for proactive support.Smart Risk-Based Authentication for secure and efficient verification.Context Stitching Engine to maintain continuity across channels.The solution leveraged Predictive Intent Modeling and a Context Stitching Engine to crea

LinkedIn Algorithm Analysis and Strategies

The project provides an in-depth analysis of the 2025-2026 LinkedIn algorithm, identifying key changes and actionable strategies for content success.Focus on Profile-Content Alignment and Expertise SignalsEmphasis on Meaningful Engagement and Content StructureDetailed analysis of Format Performance with current rankingsIt also provides a content playbook to help users adapt and thrive.

Technical Program Management for Startup Pilot

Served as the Technical Program Manager for a critical startup pilot project, Project Atlas, focused on delivering a scalable data processing and dashboarding solution.Diagnosed and prioritized critical technical blockers and scope issues.Implemented lightweight process norms to ensure timely delivery.Managed stakeholder expectations and scope creep for a high-stakes client engagement.

Project Atlas: Technical Program Management

Project Atlas involved diagnosing and resolving critical technical blockers within a pilot project to ensure successful delivery for a new client, Northwind.Identified and prioritized key technical issues, including data processing scalability, calibration bugs, and security review gates.Designed and implemented solutions to address an 80,000-row dataset challenge and ensure dashboard self-service capabilities.Established lightwe

Project Atlas: Technical Program Management